Refund policy
Refund Policy (No Returns Accepted)
We do not accept returns. However, we are committed to ensuring your satisfaction and offer refunds under specific circumstances outlined below.
Eligibility for Refunds
You may be eligible for a refund if:
- Your item arrives damaged, defective, or incorrect
- Your order is lost in transit
- You contact us within 7 days of receiving your order
Non-Refundable Situations
We do not offer refunds for:
- Change of mind
- Incorrect address provided at checkout
- Normal wear and tear
- Minor variations in color or appearance due to screen differences
Proof Required
To process a refund, you must provide:
- Order number
- Clear photo or video evidence of the issue
Refund Process
- Once approved, refunds will be issued to your original payment method
- Please allow [5–10 business days] for the refund to appear in your account
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you’ve done all of this and still have not received your refund, please contact us
Contact Us
For refund requests, email us at:
mail@dc24hours.com